ACTIVITIES
CUSTOMIZED BASED ON THE CLIENT AND EACH INDIVIDUAL PROJECT
MYSTERY LAB
INTEGRATED APPROACH
Consulting about the ‘Selling Style’ and ‘Experience Standards’
Mystery Shopping surveys
Mini-training with area manager, store manager, affiliates, …
Improvement training for the stores of the network
CONSULTANCY
Pit-Stop Consultancy
New Retail concepts: from the positioning to the retail design
Format, Customer Journey, Retail Mix improvement
Price optimization
Benchmarking and partnership trails
DIGITAL
Pit-Stop Consultancy
Digital soft transition of the stores
Cross-channel Check & Boost
eCommerce & Marketplace Empower
PEOPLE & TRAINING
Managers as coaches, leadership skills, sales empowerment, …
Detox Way to improve the organizational wellbeing
Innovative methods: employee training with cartoons
Co-creation training
RESEARCHES
Quantitative: customer satisfaction, NPS, …
Qualitative: in-person and digital focus groups, synchronous and asynchronous.
SERVICES
Retail Tour in Italy and abroad with meetings with Retailers
‘Virtual’ Retail Tour
Speech during conferences and conventions
Retail Design: new concept and restyling
LOYALTY & DRIVE-TO-STORE
(with the parent company Promotica)
Loyalty and traffic campaigns
Consumer engagement and gamification
Kiki Lab Srl – P. IVA 03611980172 – Tel. +39 030.22.16.81 – Email kiki@kikilab.it – via Creta 26, 25124 Brescia, Italia